We would like to bring your attention to our Terms and Policies regarding bookings of Tours and / or activities with Flava Machines (Pty) LTD T/A Flava Outdoor Adventures.
Terms & Conditions
1. Customers to please arrive 15 minutes before the scheduled Tour time to check in and start your Training and Tour on time. If customers arrive late, we will NOT let you join a Tour group that has already started training and your money will not be refunded.
2. A signed indemnity form is required prior to any Tour departure.
3.Training is provided and is included in all the Tour times. Within minutes of first stepping on one of our Gliders, Quads, Trikes or Go karts, you will have a basic feel for its intuitive operation. We’ll teach you how to ride and will talk about safety.
4. Children must be 10 years and over to participate
5. There is a Maximum weight Limit of 115kg for a Customer to use one of our Vehicles.
6. We do not allow Expectant / Pregnant mothers to participate in any tour activities!
7. Strictly, No consumption of Alcohol or Smoking while on a Tour. Customers who arrive to a Tour Visibly intoxicated will not be allowed to join a Tour group, and your Money will not be Refunded.
8. While participating on a Tour / Activity, the Vehicle is under your control and relies on you to control its direction and speed. As with any device, you must ride with care and always be an observant Operator to avoid Hazards / Animals and collisions with Obstacles and be aware of your surroundings and the terrain.
9. At all times Follow the Guides Instructions, out of the best interest of Safety.
10. The Onus is on you the Customer to come equipped, keeping in mind the Weather, ie: Sunscreen, Jacket, Hat, appropriate and comfortable Flat, closed shoes etc.
11. Please note that all activities are weather dependent, in which we endeavor to contact you Prior to your Tour Beginning to inform you of weather related Cancellations. (Whereby, our Refunds and Cancellations Policy will apply)
Refunds & Cancellations Policy
1. Cancellations due to harsh weather will be refunded by the means of a Voucher.
2. Cancellations notice given 1 week or more, prior to tours will be charged at 50% on the total invoice amount.
3. Cancellations within 1 week prior to tours will be charged at full price.
4. A full refund by means of a Voucher, will be granted should Flava Outdoor Adventures cancel any activity in the interest of safety.
5. No Shows = No Refund
6. Late arrivals will be treated as No Shows (Our Vehicles need to be maintained between tour slots, and we are often fully booked for each time slot).
7. Admin fee of R30 for any refunds processed.
8. In the event of tours being rescheduled, Vouchers will be issued for future use. Payments WILL NOT be refunded for any reason.
9. Vouchers will only be given in the event that Weather conditions changed, and at Managements discretion. Vouchers are not redeemable for cash.
By making a payment into our Bank Account, by way of our Online Booking Platform or at the Venue by means of a Card Payment for a Tour or Activity, It is understood that You have agreed to our Terms, Conditions, Refunds and Cancellations Policy, as stipulated above.
All rates are subject to change without notice.
WEBSITE PRIVACY STATEMENT
i. COMMITMENT TO YOUR PRIVACY
Welcome to the Website, owned and operated by Flava Machines (Pty) Ltd (T/A Flava Outdoor Adventures) herein referred to as FLA and the Company. FLA is committed to protecting the privacy of the user of the website. FLA values the trust of its subscribers and all others who work with it. FLA recognises that maintaining your trust requires transparency and accountability in how we handle your personal information. This privacy statement is incorporated into and is subject to FLA’s standard Terms and Conditions relating to the use of the Website.
In performing the FLA’s services in the ordinary course of business, the Company may collect, use, and disclose personal information. Anyone from whom FLA collects such information can expect that it will be lawfully protected as far as reasonably possible and that any use of this information is subject to consent, as required by law. This is in line with the general privacy practices of FLA.
We comply with the Protection of Personal Information Act No. 4 of 2013 (POPIA) and the principles outlined in Sections 50 and 51 of the Electronic Communications and Transactions Act No.25 of 2002 (ECTA) which govern your right to having your personal information kept private.
This privacy statement sets out how we collect, use, disclose, and safeguard the Personal Information it processes during its business.
ii. DEFINITIONS
In this privacy statement the Company makes use of the following terms:
iii. WHAT PERSONAL INFORMATION DOES THE COMPANY COLLECT AND FLA may collect personal information in conducting its ordinary business operations, including using its Website. In processing such personal information, FLA ensures that it complies with the provisions of POPIA, and personal information is used for legitimate business purposes.
FLA limits the use and disclosure of personal information to include only what is permitted in terms of POPIA, where consumers have consented to such collection, use and disclosure.
Confidentiality of your personal information is important to us. Unless we have your consent or permitted under the national laws, we will not sell, rent, or lease your personal information to others. We will not use or share your personal information in ways unrelated to the circumstances described in this Website Privacy Statement.
iv. OBTAINING CONSENT
FLA does not, except where otherwise permitted by law, collect, use, or disclose your personal information without your consent.
v. USE AND DISCLOSURE OF PERSONAL INFORMATION
FLA operates its Website, and conducts its business in general, in accordance with South African legislation. FLA considers it imperative to protect the privacy interests of data subjects. If the Company sends personal information outside of South Africa (including if such information is hosted offshore), the Company will ensure that it takes all reasonable steps to ensure that it complies with all applicable laws in this regard, including POPIA.
Unless permitted under the law or your consent is obtained, the Company will not transfer your personal information outside the Republic of South Africa.
vi. RETENTION OF PERSONAL INFORMATION
All personal information retained on the Company’s database, including such information obtained using the Website, is in accordance with the retention provisions set out in the laws and regulations of South Africa, including those set out in POPIA.
We retain your personal information for as long as reasonably necessary to fulfil the purpose for which it was collected and to comply with laws and your consent to such purpose, remains valid after termination of our relationship with you.
vii. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
It is important to note that you have rights in relation to your personal information. You have the right to contact the Company at any time to ask the Company to:
The Company aims to ensure that your personal information is accurately recorded. To be able to achieve this, we adhere to processes that help ensure and maintain data accuracy. We provide individuals with reasonable access to review and correct their personal information. The Company’s contact information is as set out on the Contact Us page of this Website.
When you make a request regarding your personal information, the Company will take reasonable steps to confirm your identity. There may be times when the Company cannot grant access to your personal information, including where granting your access would interfere with the privacy of others, or result in a breach of confidentiality. The Company will always provide you with reasons if this is the case.
If you are of the view that any personal information that the Company holds about you is incorrect, including that it is inaccurate, irrelevant, outdated, incomplete, or misleading, you can ask the Company to correct it. If you believe that any personal information that the Company holds about you is excessive or has been unlawfully obtained, you can ask the Company to destroy or delete it.
You may do the same if you think that the Company has retained it for longer than necessary, given the purpose.
It is important, however, to understand that if you withdraw your consent for the Company to use some of your personal information, it may affect the quality and level of service that the Company can provide to you.
When you contact the Company, please let us know your name, address, any email address you have provided and a description of the circumstances under which you provided the data. We will make reasonable efforts to incorporate as soon as practicable the changes in personal information that we maintain.
You have the right to lodge a complaint to the Information Regulator:
viii. SECURITY
FLA takes security and the protection of personal information seriously. We maintain physical, technical, and organisational safeguards to protect any data that we collect. We have adopted procedures to secure storage of personal information and are committed to working with our data suppliers to protect the security of personal information during any transfer to or from us.
We have also instituted safeguards to identify and help prevent the fraudulent use of personal information. Your personal information is only accessible to those employees, agents, or contractors for business purposes and on a strictly need-to-know basis. For security purposes we then move all the personal information that we collect or obtain about you, to an environment on our network that has controls in place to limit access to and secure the data.
On the Website, we take precautions to secure your personal information. If we ask you to provide your personal information, we will do so through a web page that uses the industry standard secure transport protocol. This protocol provides security for your information by encrypting it as it travels from your computer to our computer.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to or making alterations to data we maintain.
The Company has adopted a security model to protect your personal information that complies with generally accepted information security practices and procedures. As part of the Company’s security systems, the Company has implemented fire-wall technology, password controls, encryption processes and antivirus software. This is in addition to the physical security measures adopted by the Company to ensure that it takes all reasonable technical and organisational measures to prevent loss of damage to, or unauthorised destruction of personal information, and unlawful access to or processing of personal information. The Company has a security policy in place that every employee, and supplier of the Company must adhere to.
ix. CHILDREN’S PRIVACY
The Company defines children as individuals under the age of 18. This Website is not intended for the use of children, and we do not intend to collect information about children through the Website. FLA does not knowingly collect information from children under the age of 18 and our Website does not target children under 18. We encourage parents and guardians to take an active role in their children’s online activities and interests.
You must be at least 18 to access or use any products or services through the Website or become a subscriber of any program entitled to subscription benefits.
x. COOKIES
The Website uses cookies in a limited way. Cookies are small files containing information that a Website uses to track a visit by a user. The Company uses session cookies to better understand how the Website is used by users to improve the performance of the Website for users.
A cookie is also set on your computer to allow the Company to recognize you whenever you visit and collect information, like the pages you visit and the preferences you choose. We use the information we collect for statistical purposes and to study how the Website is used so that we may improve and enhance your experience on the Website. No personal information is stored in cookies.
It is possible for you not to accept our cookies while using the Website by setting the preference in your web browser.
If you would like more information about cookies, you can visit: http://www.cookiecentral.com/n_cookie_faq.htm.
xi. THIRD-PARTY WEBSITES
The Company Website may offer links to third-party websites, including payment gateways for credit card payment. You should be aware that operators of linked websites may also collect your personal information (including information generated using cookies) when you link to their websites. If you follow a link to any of these websites, it is important to note that these websites have their own terms of use and privacy policies and that FLA does not accept any responsibility or liability for them.
As FLA is not responsible for any representations, information, warranties, or content on any website of any third-party. FLA does not exercise control over third-parties’ privacy policies. FLA is not responsible for how such parties collect, use, or disclose your information. It is important for you to familiarize yourself with their privacy policies before providing them with your personal information.
FLA may use Google Analytics or other similar analytical tools to obtain information collected to display, optimise, and personalise advertisements and customer experience on our Website. To determine which advertisements you may find useful, and to personalise your experience on the Website.
xii. MARKETING
With your consent, FLA may use your personal information to promote and market additional products, services, and special offers from us that may be of interest to you. When you visit the Website, we may ask you if you want to sign-up to receive information and promotional offers.
If you decide to register for emails, you may opt-out from receiving such communications, at any time. If you wish to opt-out, please contact us as per the details provided on the Contact Us page. We will use your personal information for the direct marketing purpose only if you give your consent to us or it is permitted by the laws.
In case you no longer want to receive this news or information, you may opt-out of receiving such by responding to the newsletter and asking to be unsubscribed or calling the Company and asking to be taken off the list.
xiii. UPDATING OF PRIVACY POLICY
Our compliance with this Website Privacy Statement will be monitored on a regular basis. The Company reserves the right to modify this Website Privacy Statement with or without notice. The Website Privacy Statement posted at any time via the Website shall be deemed to be the Website Privacy Statement then in effect. You therefore agree and undertake to review the Website Privacy Statement whenever you visit the Website.
xiv. CONTACT INFORMATION
Questions, concerns, or complaints related to this Website Privacy Statement or the Company’s treatment of personal information should be directed to the email address as per the Website Contact Us page.
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